Welcome to Querium’s Help and Frequently Asked Questions page. Here you may find the answers you are seeking. If you do not then please contact us at: firstname.lastname@example.org.
Q: I can’t log in.
A: Did you make sure to verify your email? Querium requires email verification before you get started, so you should have received an email. Just click the link and you will be verified and can then log in.
A: If you did not receive a verification email, please make sure to check your junk/spam folder and make sure your inbox is not full. If you can’t find it, please email us at email@example.com and we can ensure you are registered in the system.
A: If you have a privately hosted email provider check the server for email caught in those filters as well.
Q: I didn’t get my purchase receipt!
A: It takes Shopify about 5-15 minutes to email you a receipt. If you do not get one within 15 minutes, please email us at firstname.lastname@example.org and we will assist. The highest likelihood is your email was entered incorrectly, or the Shopify website failed during the transaction. Either way we can help get you prepping!
Q: What are your Customer Support hours?
A: Querium office hours are 8:00 am to 5:00 pm Central Time, Monday through Friday. Querium will address inbound email inquiries received during regular work hours typically within 24 hours. Response time may be longer than 24 hours if we receive your inquiry on Friday, weekends or right before holidays. Please do not submit multiple inquiries as it may cause a delay in our response time while we sort out which Queriumite has made a mad dash to respond to you! We are dedicated to getting back to you as timely as possible.
Q: How can I make my support request go smoothly?
A: Please give us as much information as possible when submitting a question or requesting support. Please including information about your operating system (OS), and the web browser you are using. Examples of OS: iOS, Android, Windows, Mac. Examples of web browsers: Firefox, Google Chrome, Safari, Internet Explorer.
Q: What are the supported browsers and hardware?
A: Currently the program works best on Chrome, Safari and Firefox. We do not recommend using IE, as we are still optimizing the experience. Any browser version that was developed prior to 2013 is not supported. If you are having any issues please make sure to update your browser to the latest version. Hardware that is supported are: iPhones, iPads, Android Phones, Android Tablets and PCs that can operate the latest browsers. We do NOT support iPods.
Q: Can I speak to a live person?
A: Querium does not provide phone technical support. If it’s a true test prep emergency you can try our main office number at 512-833-6955. If no one answers then please leave a message, and make sure to send an email as well.
Q: Everything is loading slowly. What do I do?
A: Querium’s placement prep program is a web-based product, so your internet connection will impact download times. The videos and any question with graphics may take extra time to load if you are not in a location with reasonable download speeds. Some college campuses or Starbuck’s (ie: Coffee shop) locations share bandwidth. Your access time will vary based on time of day and how many people are accessing the network. You can either wait a few seconds, try again later, or move to a location with a more reliable Internet connection.
Preparing for the Assessment Test
Q: What do we need to bring to test day for the Assessment Test?
A: Please contact your college advisor or testing center to find out the full list of required items. Each college or university has different requirements and resources. Querium hosts the Pre-Assessment Activity (PAA) for many colleges and developed the TSI Math Prep and MathBooster programs, but we are not employees of any college or university.
Q: I’m done, but want to continue to study. Now what?
A: Querium will have more study materials coming in the following months. Until then there are online resources for Elementary Algebra, Intermediate Algebra, Geometry, Measurement, Data and Statistics. Check with your college of choice to find out what resources they have available.
Q: I am currently in Developmental Education classes, is this useful to me?
A: Yes, Querium will help you study the major topics covered by the Assessment test. The MathBooster product is specifically designed to help you prepare for the TSI, Accuplacer or other College Assessment tests, no matter if it is your first or second time taking the test! Make sure to discuss using a prep product with your counselor, as they may have more in depth advice for you.
Q: I am a High School student, can I still use the MathBooster program?
A: Yes, anyone can use Querium’s program to help them study. This is especially useful if you are interested in dual credits at a local college or university. The topics covered are Elementary Algebra, Intermediate Algebra, Geometry, Measurement, Data and Statistics. The product is geared specifically for College Assessment test takers, however it is available for anyone who would like to improve their math skills on these specific topics. If you are under 18 your parents must agree to the User License Agreement, that can be reviewed here: User License Agreement.
Q: How do I interpret my Assessment Score?
A: The College Board has a full explanation of how to read and understand Assessment Scores. For full details go to this website and read through the documentation College Board Testing Page.